Financial aid is often treated like a backend function post-enrollment after the student has already decided. But in reality, it shapes everything. In this episode, host Allison talks with Rachel Gordon, VP of Student Financial Aid Services at American University of Antigua College of Medicine, about what happens when financial aid and marketing stop operating in silos and start working together. They explore why cost is one of the most emotional parts of the student journey, and how the way we talk about it can either create clarity or create risk. Rachel shares how financial aid teams support students through complex, real life moments, and why that work often continues long after graduation.
Financial aid is often treated like a backend function post-enrollment after the student has already decided. But in reality, it shapes everything. In this episode, host Allison talks with Rachel Gordon, VP of Student Financial Aid Services at American University of Antigua College of Medicine, about what happens when financial aid and marketing stop operating in silos and start working together. They explore why cost is one of the most emotional parts of the student journey, and how the way we talk about it can either create clarity or create risk. Rachel shares how financial aid teams support students through complex, real life moments, and why that work often continues long after graduation.
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